FAQs

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Membership | Member Portal | Username & Password Assistance


Membership

Q: I am interested in membership. Where can I learn more?
A: Thank you for your interest, if you would like to apply for NACE membership please click here.

Member Portal

Q: I am a current member. How do I access my account?
A: If you know your username and password please click here to login. If you do not know your username and password you can retrieve that information by clicking here and entering the email address that was used to sign up for your account. 

Q: How do I update my profile?
A: To update your profile, click on "My Profile" in the member portal menu. Review your information, make changes as necessary, and click on the "Save Changes" button to update your profile. 
Please note: All "required" fields must be filled out prior to updating your profile otherwise changes will not be saved.

Q: How do I know I am the Primary contact of my Organization?
A: Login to your member account. If you are the primary contact of your Organization, you will see "My Organization" and "My Associates" links in the member portal:



Q: How do I update my Organization's profile?
A: If you are the primary contact, you can update your Organization's profile by clicking on "My Organization" in the member portal menu. Review your information, make changes as necessary, and click on the "Save Changes" button to update your profile.
Please note: All "required" fields must be filled out prior to updating your Organization's profile otherwise changes will not be saved.

Q: How do I add new employees/associates to the Organization's membership?
A: If you are the primary contact, you can add new employees/associates to your Organization's existing membership with NACE by clicking on "My Associates" in the member portal menu.

Note: Please check the "Review/Modify a Contact" dropdown menu on this page to ensure the employee/associate has not already been added

Click on "Add a Rep" to add an employee/associate to your Organization's account

Note: For each Rep that you add to your Organization account you will be creating a username and password for each one. Once the new Rep is created, this username and password that you set for each would need to be provided to each Rep so that they can access their account. An alternative option would be to guide them to the password reset page here so that they can enter their email address for their new account you setup and submit in order to receive an email with their username and a temporary password. All employees/associates are able to register for events and training.

Q: How do I delete or change an employees profile?
A: If you are the primary contact, you can manage employee profiles under "My Associates" in the member portal menu. Select the individual you wish to change or delete from the "Review/Modify a Contact" dropdown menu. Once their profile loads, make changes as necessary and select "Save Changes" to update their profile or select "Delete Contact" and "Save Changes" to delete the contact.

Q. How do I add my Organization's profile to the NACE online member directory?
A: In order to add your member profile to appear in the online member directory, please use the following steps:
  • Login to your member account
  • Click on "My Directory Options" in the member portal menu on the left hand side
  • Click to select your category(s) from the "Directory Categories" section
    • Please Note: In order for your profile to appear in the online member directory a directory category must be selected
  • Under the "Directory Display Options" section, click to select each contact information field you wish to have displayed in the online member directory
  • Click on the "Save Changes" button at the bottom of the page when finished
Q: How can I renew my membership online?
A: You can renew your membership with NACE by selecting "Membership Renewal" in the member portal menu.

Username & Password Assistance

Q: I do not know my username and password.
A: If you are a current member of NACE you can retrieve your username and a temporary password via email by clicking here and entering the email address that was used to sign up for your account.

Q: I don't know the email address that was used to sign up for my account
A: If you attempt to retrieve your credentials and your email does not match what we have on file please contact the NACE office by submitting your question to us here.

Q: I received an email containing my username and a temporary password, what next?
A: Please proceed to the login page and type in your username and temporary password.

Q: I am having trouble accessing my account with the username and temporary password that was sent to me.
A: We recommend that you type the username and password that was provided via email. If you copy and paste the selection into the username and password fields, sometimes you are copying and pasting an extra "space" which the system will not recognize. 

Q: I pressed the "Retrieve Username and Password" button more than once, will I get more than one email? 
A: You can retrieve your username and a temporary password as many times as you wish but the system will send you additional emails. Note that the most recent email you've received will contain the temporary password that will allow you to access your account.


2020 NACE Convention

Join us for the third annual NACE National Convention in Kansas City, MO, from July 22 through July 24. This year will feature sessions and workshops suggested by our member institutions for the benefit of new and current esports programs. Members will have the opportunity to discuss new legislation initiatives, network with fellow NACE institutions, and learn more about NACE's plans for the 2020-21 academic year.